360AI Customer Success Story

McMillan Strengthened BD and Eexecutive Search with 360AI

Using AI Prospector, AI Reviver and AI Headhunter to improve targeting, refresh data and create more high-value conversations.

McMillan is a specialist consultancy and executive search business that helps individuals, teams and organisations turn business challenges into practical, accountable action.

Built on real delivery experience, it provides partnership-led consulting, coaching and search support that strengthens capability, improves decision-making and helps clients create meaningful change.

Case Study

McMillan partnered with 360AI to strengthen its business development, refresh its contact database and support executive search activity without losing the human, partnership-led approach that defines its work. By using AI Prospector, AI Reviver and AI Headhunter, McMillan was able to identify better-fit opportunities, improve data quality, reduce manual research and focus more time on meaningful client and candidate conversations.

Measurable impact with 360AI includes:

85%

Prospecting efficiency

AI Prospector surfaced qualified prospects faster, helping McMillan focus on higher-value conversations.

5X

Increase response rate

360AI’s multi-channel outreach across direct email, WhatsApp and social increased  response rates by 5x.

3x

Candidate rediscovery

AI Reviver helped McMillan rediscover relevant contacts and opportunities already within its database.

Challenges

As a specialist consultancy and executive search business, McMillan needed to grow its business development activity while maintaining the quality, authenticity and personal approach that defines its brand.

The key challenges included:

  • Finding qualified prospects: Identifying the right companies, decision-makers and commercial opportunities required significant manual research.
  • Scaling business development without losing relevance: McMillan needed to grow its pipeline while ensuring outreach remained targeted, credible and aligned with its consulting values.
  • Refreshing outdated database records: Existing contacts and company records needed cleaning, updating and enrichment to support more effective business development.
  • Prioritising the right opportunities: Not every prospect was a good fit. McMillan needed a sharper way to identify businesses with genuine potential and relevant needs.
  • Supporting executive search activity: Finding and engaging high-quality candidates for senior and specialist roles required deeper intelligence, stronger search capability and better contact data.
  • Reducing manual administration: Time spent researching, checking records and qualifying contacts limited the team’s ability to focus on consulting, relationship-building and delivery.
  • Maintaining a human, partnership-led approach: McMillan’s work depends on trust, direct communication and practical insight. Any technology adopted needed to support this, not replace it.

The solution: 360AI AI-powered talent sourcing

McMillan adopted 360AI to strengthen its business development, refresh its database and support executive search activity through AI Prospector, AI Reviver and AI Headhunter.

The platform helped McMillan identify better-fit opportunities, improve the quality of its contact data and focus more time on high-value conversations.

1. AI Prospector for Business Development

Qualified prospect discovery: 360AI’s AI Prospector helped McMillan identify companies and decision-makers aligned with its development solutions, consulting expertise and executive search services.

Sharper targeting: Instead of relying on broad or generic prospect lists, McMillan could focus on organisations with clearer commercial relevance and stronger potential fit.

Improved pipeline quality: AI-assisted prospecting helped surface more meaningful business development opportunities, giving the team a stronger foundation for outreach.

More relevant engagement: By identifying the right people, sectors and business contexts, McMillan could approach prospects with more specific, constructive and commercially useful messaging.

2. AI Headhunter for Executive Search

Targeted executive search support: 360AI’s AI Headhunter helped McMillan identify and assess relevant senior-level professionals for executive search assignments.

Stronger candidate discovery: The platform supported search activity by surfacing qualified profiles that matched the requirements of specific roles, sectors and leadership needs.

Improved outreach readiness: Better contact data and candidate intelligence helped McMillan move faster from research to meaningful engagement.

Specialist search support: For high-value or hard-to-fill roles, AI Headhunter gave McMillan an additional layer of search capability while preserving the judgement and personal insight central to its approach.

3. AI Reviver for Database Cleaning and Refresh

Database clean-up: 360AI’s AI Reviver helped McMillan clean, update and strengthen existing contact and company records.

Refreshed contact intelligence: Outdated details could be reviewed and enriched, giving McMillan a clearer view of who to contact, where they worked and how relevant they remained.

Better use of existing data: Instead of treating older records as inactive or unreliable, McMillan could revive useful relationships and uncover fresh opportunities from its existing network.

Reduced administrative work: Automated database refresh reduced the manual burden of checking records, updating contact details and qualifying old data.

4. Supporting a partnership-led consulting model

Commercially relevant insights: 360AI helped McMillan focus on the business issues, people challenges and organisational contexts most likely to benefit from its services.

More informed conversations: Better prospect and contact intelligence enabled the team to enter discussions with clearer context and stronger commercial relevance.

Human-led, AI-supported delivery: The platform supported McMillan’s relationship-led model by removing low-value research work and allowing more time for direct, constructive client engagement.

Alignment with McMillan’s values: Rather than encouraging generic outreach, 360AI helped McMillan stay focused on authentic, useful and accountable conversations.

5. Business development efficiency

Less manual research: AI Prospector reduced the time spent identifying relevant companies, contacts and opportunities.

Cleaner data foundation: AI Reviver improved confidence in existing records, making business development activity more efficient and better targeted.

Faster opportunity qualification: McMillan could more quickly distinguish between low-value contacts and prospects worth pursuing.

More time for high-value work: With less time spent on administration and research, the team could focus on consulting, coaching, client conversations and executive search delivery.

Results and benefits

Using 360AI helped McMillan strengthen its business development and executive search activity in several key ways:

  • Stronger business development pipeline: AI Prospector helped identify better-fit prospects and decision-makers across relevant markets.
  • Improved database quality: AI Reviver cleaned and refreshed existing records, helping McMillan make better use of its own contact base.
  • More effective executive search: AI Headhunter supported the identification of relevant senior professionals and helped accelerate search activity.
  • Reduced manual workload: Automation and AI-assisted research reduced time spent on repetitive prospecting, data checking and qualification tasks.
  • Better targeting and prioritisation: McMillan could focus its efforts on the contacts, companies and opportunities most likely to lead to meaningful commercial conversations.
  • Greater business development momentum: Cleaner data, sharper prospecting and stronger search capability created a more consistent foundation for growth.
  • Preserved human judgement: 360AI supported McMillan’s authentic, direct and partnership-led approach rather than replacing the personal expertise that makes its work valuable.

In their own words

fastest way to identify relevant opportunitiesMcMillan is built on practical experience, commercial honesty and a partnership-led approach. We work with people and businesses to address real issues, create accountability and deliver constructive solutions.360AI has helped us strengthen the way we grow our business and manage our network. AI Prospector gives us a sharper way to identify qualified prospects and relevant opportunities, while AI Reviver helps us clean and refresh our database so we can make better use of the relationships and information we already have.AI Headhunter also supports our executive search activity by helping us identify relevant professionals more efficiently. The platform saves time, improves focus and gives us better intelligence, while still allowing us to lead with the judgement, direct feedback and human understanding that are central to how McMillan works."
James Bass
Director, McMillan Bass Limited
Star

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